Refund policy
Last updated 7 November 2026.
Failed messages come back to your credit
When a message fails, for example because the phone is switched off, the number is not in service or the network blocks it, its full price returns to your credit automatically. Each refund is its own line in Billing, linked to the campaign.
Canceled schedules are refunded in full
A scheduled campaign can be canceled until it starts. The whole amount reserved for it returns to your credit at once.
Credit stays until you use it
Credit has no expiry date. It is used for messages and is not paid out or exchanged back to money, so top up the amount you expect to use.
Bonuses
A first top-up bonus is credit like any other. When a top-up is corrected or refused during checking, its bonus follows the same decision.
Questions
Open a ticket from Support in the workspace and choose the campaign or top-up it is about.